Box 24

Contains scheduling plans for front end (checkout), grocery, meat, dairy, and deli departments.

Designed by Supermarket Management Institute (SMI), the Normative System Program identifies a system of norms or values that operate in an organization. This study of norms helped Kings form its Corporate Mission and Guiding Principles.

Study of meat shopper at Kings' Livingston store based on interviews with women shoppers.

Study of the decline in the performance of the Morristown store based on random shopper interviews.

Study conducted with shoppers in regard to Kings' prices.

Study of Kings growth for the next five years. Includes methodology, review of current five year plan, evaluation of current organization in terms of projected growth, recommended organizational model to achieve stated objectives, suggestions of interim steps to achieve final model, and a compensation study.